Terms of Service

OVERVIEW

Welcome to VoltLuma. Throughout this website, the terms “we”, “us” and “our” refer to VoltLuma. We provide this website, including all information, features, tools, and products available from this store to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and Services to you. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein. Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1 - ELIGIBILITY AND ACCOUNT SECURITY

By accepting these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us authorization to allow any of your minor dependents to use this site.

To complete purchases or access certain features, you may be required to provide accurate information, including your email address, payment details, and shipping address. You guarantee that all information provided to our store is accurate, current, and complete. You are entirely responsible for protecting your account credentials and managing all activities that occur under your account.

SECTION 2 - PRODUCT ACCURACY AND DISCONTINUATION

We make every reasonable effort to display the colors, features, and images of our products as accurately as possible. However, we cannot guarantee that your device’s screen display will accurately reflect the exact color or appearance of the physical item.

All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product at any time. We also reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDER ACCEPTANCE AND BILLING

Any order you place through our store represents an offer to purchase. VoltLuma reserves the right to accept, limit, or decline any order for any reason. Your order is not fully confirmed until payment is processed and acceptance is validated by us. Please verify all details before submitting an order, as we may be unable to process cancellation requests once an order is received.

You agree to provide prompt, complete, and accurate purchase and account details for all transactions. You represent that you are fully authorized to use the designated payment method and agree to pay all stated charges, including applicable shipping fees and taxes.

SECTION 4 - SHIPPING, RISK OF LOSS, AND DELIVERY

All delivery timeframes provided on our website are estimates only and are not strictly guaranteed. VoltLuma shall not be held liable for shipping delays caused by carrier disruptions, customs inspections, or unforeseen events beyond our reasonable control. Once the products are handed over to the shipping carrier, the legal title and risk of loss pass directly to you.

SECTION 5 - RELATIONSHIP WITH THE PLATFORM (SHOPIFY)

VoltLuma is independently operated but hosted on the Shopify platform. Shopify provides the online infrastructure that enables us to offer our products to you. By using our Services, you explicitly acknowledge and agree that Shopify is not a party to any transaction between you and VoltLuma, and Shopify carries no liability or responsibility regarding any products, compliance, or sales conducted on this storefront.

SECTION 6 - REVIEWS, FEEDBACK, AND USER SUBMISSIONS

If you submit, post, or send us product reviews, suggestions, creative ideas, or other feedback (collectively, “Feedback”), you grant VoltLuma an unrestricted, perpetual, worldwide, and royalty-free license to edit, copy, publish, distribute, and use such content in any medium for any purpose, including commercial marketing.

We reserve the right, but have no obligation, to monitor, edit, or remove content that we deem, in our sole discretion, to be unlawful, offensive, defamatory, or violating any third-party intellectual property or these Terms of Service. You remain solely responsible for the accuracy and legality of your submissions.

SECTION 7 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, shipping charges, promotional offers, or item availability. We reserve the right to correct any errors or inaccuracies, update information, or cancel affected orders without prior notice, even after an order has been submitted.

SECTION 8 - STRICTLY PROHIBITED USES

In addition to other restrictions outlined in these Terms, you are prohibited from using the website or its content:

• For any unlawful or unauthorized purpose.

• To violate international, federal, state, or local regulations and laws.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To harass, abuse, defame, slander, disparage, or intimidate any individuals or our staff.

• To upload or distribute viruses, malware, or any other type of destructive code.

• To use automated software, scrapers, data gathering tools, robots, spiders, or advanced automation tools (including agentic AI) to extract data or access the site without authorization.

• To bypass or circumvent the security mechanisms, authorization walls, or layout restrictions implemented on the Service.

Violation of any prohibited uses will result in the immediate termination of your access to our Services.

SECTION 9 - AUTOMATED AGENTS AND AUTONOMOUS SOFTWARE

9.1 APPLICATION: This section applies specifically if you employ, enable, or cause any automated system or software agent to access, crawl, or interact with our Services. An "Agent" refers to any software or autonomous program (including agentic AI systems) that takes actions on behalf of an entity without direct human supervision.

9.2 IDENTIFICATION REQUIREMENT: No Agent may access or interact with our storefront unless it clearly identifies itself in every single HTTP/HTTPS request. The request must include the explicit identifier string "Agent/[Insert Agent Name]" within its User-Agent header field.

9.3 BEHAVIORAL COMPLIANCE: Agents must operate transparently. They are strictly prohibited from concealing their automated nature, mimicking human cursor movements or typing delays, and attempting to bypass, solve, or circumvent CAPTCHAs or robot-exclusion headers. The Agent must respond truthfully to any automated protocol prompts designed to verify human versus computer interaction.

SECTION 10 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee or warrant that your use of our Service will be completely uninterrupted, secure, or free from temporary errors. The Service and all items delivered to you through the storefront are provided on an "as is" and "as available" basis for your use, without any express or implied warranties of any kind.

To the maximum extent permitted by law, VoltLuma, our directors, officers, employees, suppliers, or partners, alongside Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost savings, or data loss—arising from your use of the website or any products purchased using the Service.

SECTION 11 - GOVERNING LAW AND SEVERABILITY

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which VoltLuma operates. In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.

SECTION 12 - CONTACT INFORMATION

If you have any questions or require clarification regarding these Terms of Service, please reach out to us directly using the official channels below:

• Email: support@voltluma.com

• Phone: +1 (323) 450-7189

• Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA