Privacy Policy

Last Updated: April 8, 2026

At VoltLuma, we are committed to safeguarding the privacy and security of our customers' data. This Privacy Policy outlines how we collect, utilize, process, and share your personal information when you browse our storefront, complete a purchase, or interact with our Services.

Our e-commerce store is hosted on the Shopify platform, which provides us with the necessary infrastructure to deliver our products and Services to you. By accessing or interacting with any of our Services, you acknowledge that you have reviewed and understood the collection and data handling practices described herein. If there is a conflict between our Terms of Service and this Privacy Policy, this policy takes precedence regarding your personal data.

1. THE CATEGORIES OF DATA WE COLLECT

We collect specific information that directly identifies you or can reasonably be linked to your identity. This does not include completely anonymized or de-identified data. Depending on how you interact with our storefront, we may process the following types of information:

• Contact Information: Your full name, physical shipping address, billing address, telephone number, and email address.

• Financial and Payment Details: Credit card, debit card, or other financial account numbers, expiration dates, billing confirmations, and transactional history.

• Account Credentials: Account usernames, encrypted passwords, security verification answers, and personalized shopping preferences.

• Activity & Cart Data: The specific products you view, items added to your cart or wishlist, purchase history, order cancellations, exchanges, and return details.

• Customer Support Communications: Any data, text, or files you include when reaching out to our support team or submitting an inquiry.

• Device & Network Information: Your IP address, browser type, device identifiers, and network connection characteristics.

• Usage Statistics: Information tracking how, when, and how long you navigate and interact with our storefront.

2. HOW WE OBTAIN YOUR INFORMATION

We gather data through several distinct channels:

• Directly From You: When you register an account, make a purchase, subscribe to newsletters, or communicate with us.

• Automated Technologies: As you browse our site, certain data is automatically captured via your device's browser using cookies, pixels, and related tracking tools.

• Service Providers: Third parties who manage operations on our behalf (such as payment gateways and logistics companies) may share necessary data with us.

• External Partners: Marketing and business affiliates may provide data as permitted by applicable laws.

3. THE PURPOSES OF PROCESSING YOUR DATA

We process your personal data for legitimate business activities, including:

• Fulfilling and Managing Orders: Processing payments, managing shipments, organizing returns/exchanges, sending account notifications, and curating product recommendations based on your preferences.

• Marketing Communications: Delivering tailored promotional campaigns, advertisements, and special offers via email or targeted online marketing.

• Fraud Detection and Security Enforcement: Authenticating user accounts, securing transactional integrity, investigating suspicious or malicious activity, and preventing data breaches.

• Customer Interaction: Responding to support tickets and maintaining a transparent business relationship with you.

• Legal and Regulatory Compliance: Complying with applicable statutes, cooperating with law enforcement, and responding to valid legal orders or subpoenas.

4. DATA DISCLOSURE TO THIRD PARTIES

We do not sell your personal data. However, we share relevant information under specific guidelines:

• Operational Vendors: We share data with Shopify and essential service providers who handle logistics, cloud storage, data analytics, and payment processing.

• Advertising Partners: We utilize Shopify’s enhanced marketing ecosystems to support personalized ads across third-party websites based on user interactions. You retain the right to opt out of targeted tracking.

• Consensual Sharing: When you explicitly direct or permit us to share information (such as using social media logins or direct carrier delivery options).

• Corporate Shifts & Legal Mandates: In the event of a business merger, asset sale, or bankruptcy, or to protect the safety, legal rights, and assets of VoltLuma and its users.

5. MANAGEMENT AND PLATFORM RELATIONS WITH SHOPIFY

Because our storefront is built on Shopify, your data is processed through Shopify's secure servers. This includes data transmissions across international borders depending on your global location. We also implement certain optimized Shopify tools that combine data from multiple merchants to protect and scale our business operations.

For these integrated platform activities, Shopify operates as a data controller. To learn more about how the hosting platform processes data or to utilize their native data request forms, you can consult the official Shopify Consumer Privacy Policy and access the Shopify Privacy Portal.

6. EXTERNAL LINKS AND THIRD-PARTY SITES

Our platform may feature links to external websites or third-party digital channels. We do not control, oversee, or guarantee the privacy frameworks of these independent platforms. We highly recommend reviewing the individual privacy policies of any third-party websites you choose to visit.

7. CHILDREN’S PRIVACY DEFENSE

Our platform is intended strictly for adult audiences. We do not knowingly gather or request information from individuals under the legal age of majority in your respective jurisdiction. If a parent or legal guardian discovers that a minor has provided us with personal information, please contact us immediately to have that data expunged.

8. SYSTEM SECURITY AND DATA RETENTION

While we employ robust industry-standard safeguards to protect your personal information, no internet transmission or electronic storage method can ever be guaranteed as 100% secure. We strongly discourage sending highly sensitive data through unencrypted communication lines.

We retain your personal data only for as long as necessary to manage your account, fulfill your orders, resolve operational disputes, maintain financial records, and comply with our legal obligations.

9. PRIVACY RIGHTS AND CHOICES

Depending on your regional jurisdiction (such as regulations within the US, EU, or UK), you may possess specific rights regarding your personal information, which may include:

• The Right to Access / Know: Requesting a copy of the personal information we hold about you.

• The Right to Deletion: Requesting that we erase your personal records from our databases.

• The Right to Correction: Requesting adjustments to inaccurate or incomplete personal data.

• The Right to Data Portability: Requesting a transfer of your data to an external provider under specific conditions.

• Opting Out of Targeted Tracking: You can request that we restrict the sharing of your data for personalized ads. If your browser uses the Global Privacy Control (GPC) signal, our system is configured to respect that setting automatically.

• Marketing Preferences: You can unsubscribe from promotional emails at any point using the link located at the bottom of our emails.

We strictly maintain a policy of non-discrimination against any consumer exercising their legal privacy rights. We may verify your identity before fulfilling any data requests.

10. INTERNATIONAL TRANSLATIONS AND DATA TRANSFERS

By using our Services, you acknowledge that your personal information may be transferred, stored, and processed outside your native country. For data transfers originating from the European Economic Area (EEA) or the United Kingdom (UK) to regions without an equivalent adequacy decision, we utilize standard contractual clauses approved by the European Commission and relevant UK authorities to maintain strict data protection.

11. REVISIONS TO THIS POLICY

We reserve the right to modify this Privacy Policy periodically to reflect shifts in our business operations or changing global regulations. Updated versions will be posted directly to this page with an adjusted "Last Updated" date.

12. CONTACT INFOMATION

For data rights requests, questions about our data safety practices, or to address any privacy complaints, please reach out directly through our verified channels:

• Email: support@voltluma.com

• Phone: +1 (323) 450-7189

• Mailing Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA