Refund & Return Policy

Thank you for choosing VoltLuma. We want you to have a fully satisfying shopping experience. If you are not entirely pleased with your purchase, we are committed to providing a fair, straightforward, and transparent return and refund process.

1. RETURN ELIGIBILITY & CONDITIONS

You may initiate a return or request a refund under the following specific circumstances:

• The item arrived damaged or defective.

• You received the incorrect product.

• The item delivered is significantly different from its description on our storefront.

In order for your return to be accepted, it must meet these strict criteria:

• Timeframe: The return request must be submitted within 7 days of receiving your package.

• Condition: The product must remain completely unused and in its original, unaltered condition.

2. SHIPPING FEES & ADDITIONAL COSTS

• Return Shipping Cost: The customer is generally responsible for covering the return shipping fees, unless the item is verified as defective or incorrect. If the mistake is ours, we will absorb the shipping costs or provide a direct replacement.

• Restocking Fees: We do not charge any restocking fees.

3. REFUND APPROVAL CONDITIONS & PROCESS

To ensure fairness and accurate processing, all refunds undergo a multi-step verification process:

• Proof Requirement: You may be required to submit clear photo or video evidence illustrating the product issue.

• Verification: The reported issue must be verified by our team and cross-checked with our global supply chain partners.

Once your return request is approved and inspected:

• The refund will be authorized and processed within 5–10 business days.

• The credit will automatically be applied to your original payment method.

4. NON-RETURNABLE & EXCLUDED ITEMS

Certain items are strictly excluded from returns and refunds, including:

• Products that have been damaged due to misuse, neglect, or improper handling by the customer.

• Items specifically designated as final sale, promotional deals, or clearance.

• Tailor-made, custom, or special-order products.

5. INTERNATIONAL ORDERS & REPLACEMENT SHIPPING

Because we collaborate with a network of global suppliers to bring you curated items, international return shipping and transit windows may take longer depending entirely on your geographical location. We work diligently to handle every international logistics query efficiently.

6. RETURN SHIPPING ADDRESS

All authorized returns must be sent directly to our processing facility at the following address:

VoltLuma Returns 8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA

7. CUSTOMER SERVICE CONTACT

We deeply value transparency and consumer satisfaction. If you have any further questions or require assistance with an ongoing return, please connect with our dedicated support team:

• Email: support@voltluma.com

• Phone: +1 (323) 450-7189

• Corporate Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA