Shipping Policy

Thank you for shopping with VoltLuma!

We are committed to delivering your orders in a reliable, secure, and timely manner. Please review our shipping policy below to understand how your orders are processed and delivered.

⏱️ Order Processing & Cut-Off Time

• Order Cut-Off Time: 5:00 PM (EST)

• Processing Time: All orders are processed within 1–3 business days after payment confirmation.

• Please note: Orders are not processed or shipped on weekends or public holidays.

✈️ Shipping & Estimated Delivery Times

We partner with global fulfillment centers to bring you the best products. Shipping times may vary slightly based on your exact location, but our standard estimates are:

• United States: 7-12 business days (after the order is processed).

⚠️ Please Note: These are estimated delivery times. Actual delivery dates may vary due to external factors such as customs processing, regional courier delays, or high-demand shopping seasons.

💰 Shipping Costs

• Shipping costs are calculated dynamically at checkout based on the destination and package weight, or may be offered as Free Shipping during special promotional campaigns.

• All shipping fees will be clearly displayed before you complete your purchase—no hidden charges!

📍 Order Tracking

• Once your package is dispatched, you will automatically receive a shipping confirmation email containing a unique Tracking Number.

• You can use this tracking number on our website to monitor the live delivery status of your package.

🛂 Customs, Duties & Taxes

• VoltLuma is not responsible for any customs duties, taxes, or tariffs applied to your order by your country's customs office.

• All fees imposed during or after shipping are the sole responsibility of the customer.

❌ Incorrect Shipping Address

• Please double-check your shipping address before finalizing your order.

• We are not responsible for orders that are lost, delayed, or misdelivered due to incorrect or incomplete address details provided by the customer at checkout.

📩 Contact Us

If you have any questions regarding your shipment, order tracking, or delivery, our customer support team is always here to assist you:

• Email: support@voltluma.com

• Phone: +1 (323) 450-7189 (Mon-Fri, 9:00 AM - 5:00 PM EST)

• Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA